Our response to COVID-19
Understandably, the spread of COVID-19, also known as the coronavirus, has raised questions about what we’re doing to prepare.
While the situation continues to evolve, we know we must do everything we can to help our customers and drivers stay safe while continuing to provide the essential transportation services our region depends on. That means staying in close contact with public health experts and being prepared to respond to any new developments.
Learn more about COVID-19
At this time, state public health experts continue to stress that we all have a responsibility to help prevent the spread of germs by:
- Regularly and thoroughly washing our hands
- Covering coughs and sneezes
- Staying home when we feel sick
While these precautionary measures are important, they are just one part of the larger, community-led effort to prevent the spread of germs. Please continue to do your part by staying informed and following the advice of the Minnesota Department of Health.
Facilities closed to the public
In accordance with Gov. Tim Walz’s stay-at-home order, Metropolitan Council and Metro Transit facilities are closed to the public, beginning March 27 at 11:59 p.m.
Our fleet and facilities
In response to the virus, we have stepped up our efforts to clean buses, trains, and public facilities. Our buses, trains, stations, and select other public facilities are being disinfected as often as resources allow; the frequency of these efforts depends on staffing, supplies, and the need to keep vehicles in service.
We continue to review what additional steps could be taken, if appropriate.
Metro Mobility and Transit Link
Please cancel any non-essential trips, especially if you have underlying health conditions, like diabetes, asthma, or heart disease. Customers using the service should wash your hands before riding, cover coughs and sneezes, take precautions to keep space between yourself and others, and stay home if you’re sick.
We are working with our drivers to help keep riders appropriately spaced on the bus.
All buses are pulling in for disinfecting multiple times a day. Most drivers are issued handwipes or have disinfectant spray and towels to wipe after each customer.
Metro Mobility is providing grocery and household essential pickup and delivery. Transit Link joins the service on March 25. Read details about our pickup and delivery service.
Walk-in customer support for Metro Mobility has been discontinued.
Metro Transit has reduced service system-wide. Updated schedules are available at metrotransit.org.
Customers will board and exit vehicles through the rear door. Fares will be collected off vehicles (METRO Green and Blue, A and C Lines) or through the mobile app.
Most local routes will operate at Saturday service levels.
Express bus service will be limited.
Trips on the METRO Blue and Green lines will operate every 20 minutes throughout the day.
Northstar Commuter Rail will operate two inbound trips weekday mornings and two outbound trips weekday afternoons. There will be no weekend Northstar service.
As previously announced, there will be no transit service between 11 p.m. and 4:30 a.m.
Learn more about Metro Transit’s response to COVID-19.
Metro Transit Customer Relations
Metro Transit contact form
Construction projects continue
Construction on Southwest LRT and regional sewer improvement projects will continue; they are exempt from the Governor’s stay-at-home order. Staff on construction sites continue to practice precautions (staying home when sick, social distancing, etc.). Project managers will monitor conditions and share additional updates as the situation evolves.
Met Council public meetings
The Metropolitan Council will continue to hold meetings to conduct essential business. In accordance with Gov. Tim Walz’s stay-at-home order, Council facilities are closed to the public and official business meetings will be conducted remotely, under Minnesota Statutes, section 13D.021. Where possible, meetings will be streamed live and recorded. Alternatives will also be offered, when necessary. We encourage you to follow the action remotely.