Back in the day—before the Internet, smart phones, mobile tracking and other technological innovations—bus riders carried pocket schedules. That’s right: Small, folded, printed paper schedules created by Metro Transit that could be easily carried in a backpack, purse or pocket.
Pocket schedules are still popular. You can find them at libraries, grocery stores, recreation centers and other public facilities throughout Metro Transit’s service territory. Equally popular is Metro Transit’s call center, which has also been around for as long as pocket schedules.
At Metro Transit’s Fred T. Heywood Office Building in Minneapolis, up to 40 consultants answer questions from riders (612-373-3333, option 2) about how to get from one place to another, via bus or light-rail transit. Using Metro Transit’s interactive trip planner (the version available on Metro Transit’s website drew 6 million users last year), experts direct callers to the nearest station and their final destination, and help them plan future trips.