Certified Metro Mobility customers can now order groceries and household essentials online from a store that has online shopping and local pick up. Metro Mobility will pick your order up and deliver to your house.
The service is free – no fares for delivery.
Book same day or in advance just like you book a ride for yourself.
Receive your delivery within 60 minutes of the scheduled pickup time.
Tell the store Metro Mobility is picking up and provide the reservationist your order number, if provided, as proof of purchase.
Four-bag limit remains in effect.
Pickups must be scheduled at a commercial location.
Drivers will verify your photo ID at drop-off.
Book your delivery with your provider.
Frequently asked questions
We’ve put together some helpful hints and answers to some of the questions that we’ve already received.
What if I am not given an order number?
Instacart, a third-party service used by several large retail chains in the Twin Cities, does not generate order numbers. Typically, food shelves also do not provide order numbers. We will only require the order number if you have received one. If you do not get an order number, it is essential that you confirm with Metro Mobility that the customer name we have on file is correct and that the order was placed in the customer’s name.
Will you deliver from food shelves?
Yes. See above for flexibility regarding the order number requirements. The four-bag limit does still apply.
Will you pick up from pet stores?
Yes, we’ll pick up from pet stores. This service includes groceries and essential household items. Food and supplies for pets and service animals would certainly qualify.
Are you able to pick up my prescription?
Unfortunately, we are unable to pick up prescriptions. Most pharmacies offer the option to have your prescriptions mailed directly to your home. Check your pharmacies web page or call them directly for instructions.
How do I pay for my packages?
Metro Mobility is not charging a fare for the delivery of your packages, so you don’t have to pay us. You do need to pay the store with a credit or debit card prior to arranging a pickup.
My items are not all ready at the same time. What do I do?
You can arrange for multiple Metro Mobility pickups. We are aware that some stores, for example Wal-Mart, offer partial orders as goods become available. Metro Mobility is happy to make multiple deliveries for one order.
My store requires a call upon arrival to pick up the package. Can you accommodate that?
Yes. We are aware that some stores, for example Kowalski’s, require a call upon arrival at the store. In these cases, drivers will contact dispatch when they arrive at these locations in order to fulfill the order.
Can I use my EBT benefits for this service?
Unfortunately, Metro Mobility cannot deliver EBT orders. You can, however, contact Help At Your Door or call 651-642-1892 for EBT grocery delivery. Let their staff know that you are a Metro Mobility customer. This service is not guaranteed based on demand.
If you have any further questions about the service, please contact Metro Mobility Service Center:
Monday to Friday, 7:30 a.m. to 4 p.m.