Metro Mobility ADA Service Area and Service Hour Changes

Metro Mobility LogoMetro Mobility Logo

Under the Americans with Disabilities Act, Metro Mobility is required to provide service that is comparable to the service offered by the region’s all-day, local, regular-route bus and train system. Specifically, we must provide the federally mandated service within three-quarters of a mile of any all-day, local bus or rail route in the Twin Cities with similar hours of availability.

When the regular route transit system is updated with new routes or trips times, Metro Mobility does the same to align our service with those changes. Staff have worked to make updates to match areas where there’s been a service expansion or reduction.

Metro Mobility has already put the service area and hour expansions in place. The service area and hour reductions are in process and will match those changes made to regular-route transit through the end of 2019.

Public comment

Service reductions require a notification six months prior to activating those changes. Riders can comment on these service changes through the Metro Mobility Service Center at 651-602-1111 (TTY 651-221-9886) metromobility@metc.state.mn.us.


Service area reductions

Metro Mobility’s service area is changing in November. With these changes, some trips that aren’t currently on standby may be in the future, and in some communities there will be new hours of operation.

Service area maps, effective November 28, 2022:

Riders in these areas will still have access to Metro Mobility service. For customers who have booked a trip to or from an affected area, after November 28 some of those trips could go on standby. With standby trips, you book as usual, but a reservationist will contact you the day before your ride to confirm your trip and give you your pickup time.

Existing standing orders in areas affected by this service area change will not be subject to this change.

This service adjustment may affect areas within the following zip codes:

55055
55071
55075
55076
55077
55106
55107
55109
55110
55112
55113
55117
55118
55119
55122
55124
55126
55303
55305
55317
55318
55327
55331
55343
55344
55345
55346
55347
55369
55379
55391
55422
55427
55429
55431
55433
55437
55438
55441
55442
55444
55445
55447
55448

Service hour reductions

After November 28, there will be adjustments to service times within the following communities. The new hours of service will be as shown in the chart below. Communities not listed will have no change.

Community Weekday hours Saturday hours Sunday hours
Arden Hills 5:00 a.m. - 10:30 p.m. No change No change
Blaine 4:45 a.m. - 12:30 a.m. 4:45 a.m. - 11:30 p.m. 5:15 a.m. - 10:15 p.m.
Bloomington 3:30 a.m. - 2:00 a.m. 3:30 a.m. - 2:00 a.m. 3:30 a.m. - 2:00 a.m.
Brooklyn Center 4:00 a.m. - 2:15 a.m. 4:00 a.m. - 2:15 a.m. 4:15 a.m. - 1:45 a.m.
Brooklyn Park No change 5:00 a.m. - 2:00 a.m. No change
Burnsville No change 5:15 a.m. - 10:30 p.m. No change
Coon Rapids 4:45 a.m. - 12:30 a.m. 5:15 a.m. - 11:30 p.m. 8:00 a.m. - 10:15 p.m.
Eagan No change 3:45 a.m. - 12:15 a.m. No change
Fridley 4:15 a.m. - 1:45 a.m. 4:15 a.m. - 12:45 a.m. 4:15 a.m. - 12:45 a.m.
Golden Valley 4:15 a.m. - 1:45 a.m. 4:15 a.m. - 1:45 a.m. 5:15 a.m. - 12:45 a.m.
Mounds View 5:15 a.m. - 12:45 a.m. 5:15 a.m. - 11:30 p.m. 8:00 a.m. - 10:15 p.m.
New Brighton 5:15 a.m. - 2:00 a.m. 4:15 a.m. - 1:45 a.m. 5:15 a.m. - 1:45 a.m.
Osseo 5:00 a.m. - 11:00 p.m. 5:00 a.m. - 7:00 p.m. 7:00 a.m. - 7:00 p.m.
Richfield 4:00 a.m. - 2:45 a.m. 4:15 a.m. - 2:45 a.m. 4:15 a.m. - 1:45 a.m.
Robbinsdale 4:15 a.m. - 1:45 a.m. 4:15 a.m. - 1:45 a.m. 4:15 a.m. - 12:45 a.m.
Shoreview 5:00 a.m. - 8:00 p.m. 5:15 a.m. - 7:45 p.m. No change
Spring Lake Park 4:45 a.m. - 12:45 a.m. 5:15 a.m. - 11:30 p.m. 5:15 a.m. - 10:15 p.m.

Preview trips in the federal & state service areas look up form

The changes to our interactive map are previewed below and will be live during the six-month notification period so riders can test their trips. We understand that changes to the system can be an adjustment for our riders. Our goal remains to provide the most efficient and effective service throughout the region.


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Results:

  • Guaranteed trips
  • The area within 3/4 mile of all-day local regular route service.
  • Trips that begin and end in this zone are guaranteed and cannot be placed on standby.
  • Standby trips
  • Metro Mobility services the Transit Taxing District as established by the Legislature in March 2006.
  • Trips that begin or end outside of the ADA Service Area, but within the Metro Mobility Service Area will be placed on standby.

Contact us

Riders can comment on these service changes through the Metro Mobility Service Center.
651-602-1111
TTY 651-221-9886
metromobility@metc.state.mn.us