Super Bowl 52

Getting to events and related service issues

THE BASICS

Whether you’re going to the game or related events, or just trying to get around downtown Minneapolis, here are some basic guidelines for Metro Mobility customers:

What is NOT changing

  • Service hours will not change. Metro Mobility service hours by community will not change during Super Bowl. Visit the Metro Mobility website for full service hours.

  • You book rides the same way. The Metro Mobility reservations process and procedures for booking rides will not change during Super bowl. To book a ride contact your service provider.  

  • Fares will not change. Metro Mobility fares will remain the same during Super Bowl. Metro Mobility accepts cash or Go-To cards with stored value, but Metropasses, 31-Day Passes, special Super Bowl multi-ride passes or other special event passes will not be accepted.

What IS changing

  • Extended Customer Service Hours. Contact Metro Mobility Customer Service at 651.602.1111 with any questions you have. Call Monday through Friday from 7:30 a.m. to 4 p.m. On Super Bowl weekend, we’ll be open Saturday (Feb. 3) and Sunday (Feb. 4 – gameday) from 8 a.m. to 5 p.m.

  • Beginning January 2nd, several routes around the venue in downtown Minneapolis will be closed. There will be an increasing number of Super Bowl related event road closures that will affect Metro Mobility customers, including a broad security perimeter around U.S. Bank Stadium. In addition to congestion related delays, these closures will affect some drop off/pick locations for impacted addresses.

Metro Mobility staff is working to finalize designated outdoor pick-up and drop-off sites for best accessibility to affected addresses and event locations. Check this page for updates in the coming weeks.
  • Riders will notice service-related impacts. Metro Mobility is anticipating an increased demand for services and significant congestion delays in and around downtown Minneapolis due to fans attending various events. Metro Mobility is committed to providing excellent service to our customers throughout the event, and has plans to increase operational and customer service support during this period. We ask that customers plan accordingly and anticipate delays. 

About the Events

A basic list of events is below. For full information about the game, Super Bowl Live, and the NFL Experience, visit the NFL’s “Know Before You Go” site at www.mnsuperbowl.com
  • Jan. 26 to Feb. 2: NFL Experience, Minneapolis Convention Center (tickets required)

  • Jan. 26 to Feb. 4: Super Bowl Live, a 10-day fan festival, Nicollet Mall (free and open to the public)

  • Feb 4: Super Bowl 52 (tickets required, kickoff at 5:30 p.m.)

ADA Service for Ticket Holders

Whether you live in the Twin Cities or you’re visiting for the game, the NFL will have mobility assistance staff present to help escort guests into the stadium. Upon leaving the stadium, guests needing assistance should call the Super Bowl 52 Mobility Assistance Hotline number at 612.928.2458 for service to the Metro Mobility pick-up point.

Customers who have any additional questions about the NFL’s Mobility Assistance Program are encouraged to contact program staff directly: superbowlada@gmail.com or by phone at 612.928.2458.
 

Regular Route Transit Options

If you can take advantage of regular route transit, there are good options, including expanded service schedules and special shuttles. Visit www.metrotransit.org/superbowl or call 612.373.3333 for more information.
 

Road Closures

Current, significant closures, organized by event and date, are listed below:
 
Super Bowl LIVE (Nicollet Mall)
  • Saturday, Jan. 13 (through Feb. 9): Nicollet Mall will be closed to all traffic, including buses, between Washington Ave. and 12th St.

  • Monday, Jan. 15 (through Feb. 9): 8th St. will be closed between LaSalle Ave. S. and Marquette Ave. S.

Super Bowl Experience (Minneapolis Convention Center)
  • Wednesday, Jan. 24 (through Feb. 7): 2nd Ave/Grant St. will be closed, in front of the convention center, between 1st Ave. and 12th St.

U.S. Bank Stadium (Home to Super Bowl 52)
  • Tuesday, Jan. 2 (through Feb. 11)

    • Chicago Ave. S. will be closed between 4th St. S. and 6th St. S.

    • 5th St. S. will be closed between 11th Ave. S. and 6th St. S. (access to 511 Building is still available)

    • Norm McGrew Place S. will be closed between 3rd St. S. and 4th St. S.

  • Saturday, Jan. 27 (through Feb. 5)

    • 4th St. S. will be closed between Park Ave. S. and I-35W ramp (access to I-35W available via Washington Ave.)

  • Monday, Jan. 29 (through Feb. 5)

    • 6th St. S. will be closed between Chicago Ave. S and 11th Ave. S.

    • 11th Ave. S. will be closed between 3rd St. S. and 6th St. S.

  • Friday, Feb. 2 (through Feb. 4)

    • Several streets immediately around the stadium. Visit www.mnsuperbowl.com for other information about road closures. 

Pickup/Dropoff site at the Mall of America

  • Monday, Jan. 15 (through construction – fall 2018): the Metro Mobility standard stop for picking up and dropping off passengers at the Mall of America will move to the north entrance by the JW Marriott Hotel. The bus will enter this area from the parking lot to the north by IKEA. This stop will remain at this location until construction of the new transit station at the mall is complete in the fall of 2018.