Transit Link Facts

Transit Link (Dial-a-Ride) Service differs from Metro Mobility/ADA Service

Transit Link service, also known as dial-a-ride, is a shared-ride small bus service for the general public in the seven-county metropolitan area. Transit Link rides must be reserved in advance. Metro Mobility/ADA Service is only for riders who need additional assistance due to physical, cognitive or psychological limitations. Individuals must apply for and be certified as qualifying for ADA service. ADA-certified riders may also use Transit Link service.

Transit Link service is available to the public and supplements regular transit routes

Transit Link service generally operates outside areas covered by regular route transit. Riders will experience one of three kinds of trips:

  • Destination can be reached by regular route transit
  • Destination requires combination of regular route transit and Transit Link service
  • Destination only accessible via Transit Link service

To assure Transit Link service does not duplicate regular route service, each trip will be evaluated for eligibility. To be eligible for Transit Link, the trip must not be possible by regular route transit. 

Note
: if the rider must walk more than ¼ mile to a stop in the winter and more than ½ mile to a stop in the summer, the trip will qualify for Transit Link, at least for a portion of the trip. ADA-certified riders are eligible for door-to-door service.

Standard service hours are weekdays from 6 a.m. to 7 p.m.

Some areas may provide service beyond those hours, including on weekends. Each county may provide additional service as resources allow. Areas where weekend service is currently available will likely continue to have weekend service in the future.

Assistance for Transit Link riders

Transit Link service is curb-to-curb service, which means riders are picked up and dropped off at the curb of scheduled pickup and destination locations. Drivers will provide assistance with up to four grocery-sized bags for any rider, upon request. ADA-certified riders will receive door-to-door assistance, upon request, meaning the driver may assist them in getting from their front door to the bus and vice versa.

Routine trips and standing order trips

Up to 75 percent of all the trips in a service area may be standing order trips, or trips scheduled at the same time several days in a row or every Monday, etc. .

Fares

On October 1, 2017, Transit Link fares will change. 
Fares will be based on time of day and distance traveled.
  • Rush hour trip less than 15 miles             $4.50 each way
  • Rush hour trip greater than 15 miles        $5.25 each way
  • Non-rush hour trip less than 15 miles      $3.50 each way
  • Non-rush hour trip more than 15 miles      $4.25 each way

Transfers between Transit Link and Metro Mobility service

Transit Link riders will be able to transfer between regular route and Metro Mobility/ADA service. Service providers will coordinate between the different services, regardless of which vendor/organization is providing the service. Transfers will often be free - the only times you will need to pay additional fares are when transferring from Transit Link to the Northstar Commuter Rail or to peak express bus service. If the Transit Link fare is less than the fare for Northstar or other express service, the passenger must pay the difference.

Transit information specialists will help riders understand regular route buses

When trips are scheduled, phone reservationists will be able to transfer riders to customer service representatives who have a strong working knowledge of the regular route transit system to assist riders with reaching their destination.

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