Metro Mobility is a shared public transportation service for certified riders who are unable to use regular fixed-route buses due to a disability or health condition. Rides are provided for any purpose.
Eligibility
Federal Americans with Disabilities Act (ADA) guidelines determine eligibility. People are generally eligible if
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They are physically unable to get to the regular fixed-route bus,
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They are unable to navigate regular fixed-route bus systems once they are on board, or
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They are unable to board and exit the bus at some locations.
See Metro Mobility eligibility guidelines
Applying for service
A completed ADA Paratransit Application Form is needed to determine eligibility for service. The form has two parts:
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An application form designed to assess a person's ability to use the regular fixed route bus service
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A professional verification form completed by a health care provider
Both completed forms must be submitted together to process the application.
Download the two-part Application Form, or call Customer Services at 651.602.1111 to have a form sent to you.
Questions?
Call Customer Services at 651.602.1111 (TTY 651.221.9886) between 7:30 a.m. and 4 p.m., Monday through Friday
Send your e-mail questions or comments to Metro Mobility.