Social Media Statement

for the Metropolitan Council

The Metropolitan Council is the regional planning organization for the seven-county Twin Cities metropolitan area. The Council operates the regional bus and light-rail system and the Northstar commuter rail, plans regional transit and transportation improvements, collects and treats wastewater, coordinates regional water resources, plans regional parks and administers funds that provide housing opportunities for low- and moderate-income families.  

The Council board is appointed by and serves at the pleasure of the governor. Of the 17 members, 16 represent geographic districts, and the chair serves at-large.

The Council’s presence on social media platforms provides opportunities to interact with the Council and learn about issues important to the Twin Cities region. Social media allows the Council to share information beyond the conventional government web experience, however, the Council also encourages anyone interested in more information to visit the Council’s official website, www.metrocouncil.org.

The Council’s use of social media platforms is intended to encourage interaction between the user of this platform and the work of the Council.  The Council cannot verify or confirm the accuracy of user comments or their compliance with the guidelines outlined here. The Council does not endorse any of the views in comments posted by users.

Privacy

The Council’s social media accounts are not official Council websites, but rather the Council’s presence on a third-party service provider’s platform, which means the Council has limited control over how each platform uses personal data provided by users. Users are encouraged to read the privacy policy of each social media platform in advance of engaging with the Council via these platforms.

As a reminder, communications with the Council, whether on social media or in an e-mail or traditional mail, are subject to Minn. Stat. Chapter 13, the Minnesota Government Data Practices Act. Generally speaking, social media and e-mail interactions are public information, and are subject to disclosure, according to that Act.

The Council recommends that users of social media platforms refrain from including personal information that they wish to remain confidential when interacting with the Council’s social media accounts.

In an effort to comply with the Minnesota Government Data Practices Act and other laws, including copyright laws, the Council may seek to limit or remove information from social media platforms. For example, the Council may limit or remove information pertaining to Council personnel, whose personnel data are generally protected under the Act. The Council takes public comments seriously and will consider comments. Removal of data from a social media platform does not mean that the comments were not given appropriate consideration.

Additional Information

For more information about the Council, visit the About Us section of www.metrocouncil.org.

Contact Information

The Metropolitan Council’s primary social media accounts are managed by the Communications Department. Our contact information is: info@metc.state.mn.us.

Media Inquiries

If you are a member of the media, seeking information, publication or republication permission, formal comment or an interview with someone from the Council, please contact Media Relations Coordinator Bonnie Kollodge at 651-602-1357 or bonnie.kollodge@metc.state.mn.us.

Data Practices

The Council does not accept Data Practices Requests via social media platforms. These requests must be submitted in accordance with Council procedure found at Data Access Procedures.


Content
The Council’s official Facebook page www.facebook.com/MetropolitanCouncil is used as an alternative method for accessing the material posted on the Council’s website. For more information, please visit www.metrocouncil.org.

People who follow or “like” the Council’s Facebook pages can expect regular posts covering some or all of the following:

  • News releases regarding Council activities
  • Newsletter articles and website features on issues of regional significance
  • Information about public meetings
  • Polls and opportunities to provide feedback on Council initiatives
  • Information from other Council pages
  • Photos and videos of regional interest
  • Shared content from other organizations that partner with the Council for various projects

Shared Content

The Council may also occasionally share content from other Facebook users or websites it thinks may be of interest to its followers, and that support the Council’s goals.

Links to other resources are provided solely for the convenience of users and are intended to point users to additional information that may add perspective for users. The Council is not responsible for the accuracy, currency, or reliability of the content of these links. The Council does not offer any guarantee in that regard and is not responsible for the information found through these links, nor does it explicitly or implicitly endorse these sites or their content.

Posting Frequency

The number of posts per day will vary.  Most posts and responses will occur during regular working hours, from 8 a.m. to 5 p.m. CST/CDT, Monday through Friday.

Availability

The Council’s Facebook updates are also subject to downtime that may be out of its control, because Facebook servers are managed by a third party. The Council accepts no responsibility for the Facebook network becoming unresponsive or unavailable.

Liking and Sharing

The Council follows and likes other Council-related Facebook pages, pages of local governments  throughout the seven-county Twin Cities region, and relevant state and federal agencies. The Council may also “like” organizations the Council has partnered with for specific efforts or whose work is relevant to the mission of the Council, particularly those related to transit and transportation, clean water, planning and development, parks, and issues of regional significance.

The Council’s decision to “like” a particular Facebook page, or the appearance of a user as a follower of the Council, does not imply endorsement of any kind.

Council content is also intended to be shared, and users are encouraged to share content it finds relevant or interesting.

Comment Policy

The Council encourages members of the region’s community to interact on issues of regional significance with the Council, its members and staff, and one another via the Council’s Facebook page. We expect that fans and others will interact in a respectful manner.

Individual users are fully responsible for anything they post in comments, including links, videos/photos, and other material.

The Council does not agree with or endorse every comment that individuals post on our pages. Our goal is to share ideas and information with as many individuals as possible and our policy is to accept the majority of comments made to our profile.

However, consistent with information elsewhere in this statement, comments may be removed and users blocked for the following behaviors:

  • Threats of violence or other potentially criminal behavior,
  • Hate speech,
  • Profanity, obscenity or vulgarity,
  • Nudity in profile pictures,
  • Defamation to a person or people,
  • Name calling and/or personal attacks,
  • Comments specific to a person’s employment with the Metropolitan Council that may be considered non-public information or require further investigation,
  • Comments whose main purpose are to sell a product,
  • Comments that infringe on copyrights,
  • Spam comments, such as the same comment posted repeatedly on a profile,
  • Links to non-relevant sites (that could be construed as spam), and
  • Other comments that the Council deems inappropriate.

All links posted as comments on Council posts will be reviewed and may be deleted.

For questions regarding this policy or interacting with the Council via Facebook, contact the Council at info@metc.state.mn.us.
 

YouTube Logo

Content

The Council’s official YouTube Channel – www.youtube.com/user/MetropolitanCouncil  – is used as an alternative method for accessing the material posted on the Council’s website. For more information, please visit www.metrocouncil.org.

People who subscribe or view the Council’s YouTube channels can expect video content that relates to the mission and goals of the Council.

Shared Content

The Council may also occasionally share content from other YouTube channels or websites it thinks may be of interest to its followers, and that support the Council’s goals.

Links to other resources are provided solely for the convenience of users and are intended to point users to additional information that may add perspective for users. The Council is not responsible for the accuracy, currency, or reliability of the content of these links. The Council does not offer any guarantee in that regard and is not responsible for the information found through these links, nor does it explicitly or implicitly endorse these sites or their content.

Posting Frequency

The Council will post videos regularly, as they are produced.

Availability

The Council’s YouTube Channel is also subject to downtime that may be out of its control, because YouTube servers are managed by a third party. The Council accepts no responsibility for the YouTube network becoming unresponsive or unavailable.

Accessibility

The Council strives to post accessible content both on its web pages and third-party, social media platforms. The Council utilizes YouTube’s built-in closed-captioning feature, which requires occasional editing for accuracy and clarity. If you notice that the captioning on a video needs adjusting, please contact the Council at the email below. Upon request, videos may be translated into other languages. For more information about the Council’s accessibility standards or to ask us a question, send an email to info@metc.state.mn.us.

Liking and Sharing

The Council will follow other Council-related YouTube channels, channels of local governments throughout the seven-county Twin Cities region, and relevant state and federal agencies. The Council may also follow organizations the Council has partnered with for specific efforts or whose work is relevant to the mission of the Council, particularly those related to transit and transportation, clean water, planning and development, parks, and issues of regional significance.

The Council’s decision to follow or subscribe to a particular channel, share a video, or the appearance of a user as a follower of the Council, does not imply endorsement of any kind.

Comment Policy

The Council does not allow posting of comments on its YouTube channel.

For questions regarding this policy or interacting with the Council via YouTube, contact the Council at info@metc.state.mn.us.
 

Twitter Logo

Content

The Council’s official Twitter account - @MetCouncilNews, is used as an alternative method for accessing the material posted on the Council’s website. For more information, please visit www.metrocouncil.org.

Followers of @MetCouncilNews can look forward to regular broadcasts (tweets) covering some or all of the following:

  • News releases regarding Council activities
  • Newsletter articles and website features on issues of regional significance
  • Information about public meetings
  • Transit promotions and service updates (via @MetroTransitMN)
  • Central Corridor (Green Line) LRT construction and project updates (via @CCLRT) and Southwest (Green Line Extension) LRT project updates (via @SWLRT).

Other Council-related accounts

  • @MetroTransitMN – Metro Transit news, service updates, marketing and promotions.
  • @CCLRT – Central Corridor Light-Rail transit construction news, project updates, and events.
  • @SWLRT – Southwest Corridor Light-Rail transit news, project updates, events.

Retweets and Links to Other Websites

The Council may also occasionally tweet or retweet content from other users it thinks may be of interest to its followers, and that support the Council’s goals.

Links to other resources are provided solely for the convenience of users and are intended to point users to additional information that may add perspective for users. The Council is not responsible for the accuracy, currency, or reliability of the content of these links. The Council does not offer any guarantee in that regard and is not responsible for the information found through these links, nor does it explicitly or implicitly endorse these sites or their content.

Tweet Frequency

The number of tweets per day will vary. Most tweets will occur during regular working hours, from 8 a.m. to 5 p.m. CST/CDT, Monday through Friday.

Availability

The Council’s Twitter updates are also subject to downtime that may be out of its control, because Twitter servers are managed by a third party. The Council accepts no responsibility for the Twitter network becoming unresponsive or unavailable.

Following and Unfollowing

The Council follows other Council-related Twitter accounts, accounts of local governments throughout the seven-county Twin Cities region, and relevant state and federal agencies. The Council may also follow organizations the Council has partnered with for specific efforts or whose work is relevant to the mission of the Council, particularly those related to transit and transportation, clean water, planning and development, parks, and issues of regional significance.

The Council’s decision to follow a particular Twitter account, or the appearance of a user as a follower of the Council, does not imply endorsement of any kind.

Direct Messages and @ replies

The Council encourages feedback and interaction via Twitter. The Council will read @replies and direct messages, as well as e-mail sent directly to the e-mail address associated with the Council’s Twitter account.

The Council may not be able to reply individually to all messages. Also, since the Council does not follow individual users, it may be difficult to conduct a full conversation on Twitter. The Council encourages individuals to instead send questions to info@metc.state.mn.us.

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