Metro Mobility

Metro Mobility is a shared ride public transportation service for certified riders who are unable to use regular fixed-route buses due to a disability or health condition. Trips are provided for any purpose. Read about our regional commitment to Metro Mobility.
Driver helping rider get on bus

ELIGIBILITY & CERTIFICATIONS

You'll need to complete a two-part Application/Certification form to get started. See eligibility guidelines and the application form.

TRIP PROVIDERS, AREAS & HOURS

Three companies transport riders, based on the rider's home address. See trip providers, service areas and hours of service.

SCHEDULING TRIPS

How to request and cancel trips, set up standing orders and standby trips. See guidelines to ensure uninterrupted service.

RIDING METRO MOBILITY

What to expect from us, and what we expect of you. How to ride and avoid service interruptions. Learn about Supplemental Services and alternatives to Metro Mobility.

PAYING FOR TRIPS

Peak and Nonpeak fares, holiday fares, and downtown fare zones.  Pay for trips with cash (exact change required) or with stored-value electronic Go-To cards.

PREMIUM ON DEMAND

Premium on Demand trips provide a faster same-day trip directly to your destination. Trips are in taxis and are NOT shared. Metro Mobility pays up to $15 of the fare.

ihail App IconDownload the free iHail app on the Apple App store or Google Play store.

BUS & RAIL TRIP PLANNER

As an alternative to Metro Mobility, you can plan trips via fixed-route bus or train using Metro Transit's interactive Trip Planner tool.

This tool provides options to specify less walking or display only routes which provide wheelchair access. Select your preferences to begin planning.
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Go to Trip Planner


COMPLAINT AND CUSTOMER FEEDBACK FORM


CONTACT
METRO MOBILITY
SERVICE CENTER

 

Monday-Friday, 7:30 AM to 4 PM
Phone: 651-602-1111
TTY: 651-221-9886

Email: metromobility@metc.state.mn.us


BOOK YOUR
TRIP ONLINE

 

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