Trip Providers, Areas & Hours

Metro Mobility's trip providers, service areas, and hours
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The Metro Mobility service area has three zones served by three trip providers. Customers are assigned to a trip provider based on their home address. Your trip provider is responsible for scheduling and coordinating all of your trips regardless of pickup or drop-off location.

Preview Metro Mobility’s service area changes that will go into effect after Sept. 03. Metro Mobility ADA Service Area and Service Hour Changes.

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TRIP PROVIDERS


TRANSIT TEAM: METRO WEST ZONE

Phone: 651-602-1100
TTY: 612-332-5081
Email: WReservations@metc.state.mn.us
FAX: 612-332-4116

Metro West Zone Communities
Brooklyn Center, Brooklyn Park, Chaska, Chanhassen, Crystal, Deephaven, Eden Prairie, Edina, Excelsior, Golden Valley, Greenwood, Hopkins, Long Lake, Maple Grove, Medicine Lake, Minneapolis, Minnetonka, Minnetonka Beach, Mound, New Hope, Orono, Osseo, Plymouth, Robbinsdale, Shorewood, Saint Louis Park, Spring Park, Tonka Bay, Wayzata, Woodland


TRANSDEV EAST: METRO EAST ZONE

Phone: 651-602-1120
TTY: 651-636-4000
Email: EReservations@metc.state.mn.us
FAX: 651-628-0211

Metro East Zone Communities
Arden Hills, Anoka, Bayport, Baytown Township, Birchwood Village, Blaine, Centerville, Circle Pines, Columbia Heights, Coon Rapids, Dellwood, Falcon Heights, Fridley, Hilltop, Gem Lake, Lauderdale, Landfall, Lake Elmo, Lexington, Little Canada, Lino Lakes, Maplewood, Mahtomedi, Mounds View, New Brighton, North Oaks, North St. Paul, Oak Park Heights, Oakdale, Pine Springs, Roseville, Saint Anthony, Saint Paul, Shoreview, Stillwater, Spring Lake Park, White Bear Lake, White Bear Township, Willernie, Woodbury

 

TRANSIT TEAM: METRO SOUTH ZONE

Phone: 651-602-1180
TTY: 952-895-3449
Email: SReservations@metc.state.mn.us
FAX: 952-736-5952

Metro South Zone Communities
Apple Valley, Bloomington, Burnsville, Cottage Grove, Eagan, Fort Snelling, Inver Grove Heights, Lakeville, Lilydale, Mendota, Mendota Heights, Newport, Prior Lake, Richfield, Rosemount, Savage, Shakopee, St. Paul Park, South St. Paul, Sunfish Lake, West Saint Paul

SERVICE HOURS BY COMMUNITY

City Weekdays Saturday Sunday
Anoka 4:45 AM - 10:45 PM 5:15 AM - 8 PM 8 AM - 4 PM
Apple Valley 3:30 AM - 12:45 AM 3:45 AM - 12:45 AM 3:45 AM - 12:45 AM
Arden Hills 5 AM - 10:30 PM 8 AM - 8 PM 8 AM - 4 PM
Bayport 6 AM - 6 PM 8 AM - 4 PM 8 AM - 4 PM
Baytown Township 5:15 AM - 6:45 PM 8 AM - 4 PM 8 AM - 4 PM
Birchwood Village 5:30 AM - 10:30 PM 6:15 AM - 8:15 PM 8 AM - 4 PM
Blaine 4 AM - 1 AM 4:45 AM - 12 AM 5:15 AM - 10:45 PM
Bloomington 3 AM - 2 AM 3 AM - 2 AM 3 AM - 2 AM
Brooklyn Center 4 AM - 2:15 AM 4 AM - 2:15 AM 4:15 AM - 1:45 AM
Brooklyn Park 3:45 AM - 2AM 5AM - 2AM 4:45AM - 1 AM
Burnsville 3:45 AM - 12:30 AM 3:45 AM  - 12:15 AM 3:45 AM - 12:30 AM
Centerville 5:15 AM - 6:45 PM 8 AM - 4 PM 8 AM - 4 PM
Champlin 5:15 AM - 10:45 PM 7 AM - 8 PM 8 AM - 4 PM
Chanhassen 5:15 AM - 6:45 PM 8 AM - 4 PM 8 AM - 4 PM
Chaska 5:15 AM - 6:45 PM 8 AM - 4 PM 8 AM - 4 PM
Circle Pines 5:15 AM - 6:45 PM 8 AM - 4 PM 8 AM - 4 PM
Columbia Heights 24 hours 24 hours 24 hours
Coon Rapids 4 AM - 1 AM 5:15 AM - 12 AM 7:30 AM - 10:45 PM
Cottage Grove 5:15 AM - 6:45 PM 8 AM - 4 PM 8 AM - 4 PM
Crystal 4:15 AM - 1:45 AM 3:45 AM - 2 AM 4:15 AM - 1:45 AM
Deephaven 5:15 AM - 7 PM 8 AM - 4 PM 8 AM - 4 PM
Dellwood 6 AM - 6 PM 8 AM - 4 PM 8 AM - 4 PM

City Weekdays Saturday Sunday
Eagan 3 AM - 1 AM 3 AM - 1 AM 3 AM - 1:15 AM
Eden Prairie 4:45 AM - 12:45 AM 5 AM - 12 AM 6 AM - 12 AM
Edina 4:15 AM - 2:30 AM 4:15 AM - 2:30 AM 4:15 AM - 2:30 AM
Excelsior 5:15 AM - 6:45 PM 8 AM - 4 PM 8 AM - 4 PM
Falcon Heights 4 AM - 2:30 AM 4 AM - 3 AM 4 AM - 2:15 AM
Fort Snelling 24 hours 24 hours 24 hours
Fridley 4 AM - 2 AM 4 AM - 2 AM 4 AM - 2 AM
Gem Lake 6 AM - 6 PM 8 AM - 4 PM 8 AM - 4 PM
Golden Valley 4:15 AM - 1 :45 AM 4:15 AM - 1 :45 AM 4:15 AM - 1 :30 AM
Greenwood 5:15 AM - 6:45 PM 8 AM - 4 PM 8 AM - 4 PM
Hilltop 24 hours 24 hours 24 hours
Hopkins 4:15 AM - 2:15 AM 4:45 AM - 2:15 AM 4:45 AM - 2:15 AM
Inver Grove Heights 4:15 AM - 1:45 AM 4:15 AM - 1:45 AM 4:15 AM - 1:45 AM
Lake Elmo 5:15 AM - 6:45 PM 8 AM - 4 PM 8 AM - 4 PM
Lakeville 3:30 AM - 12:45 AM 3:45 AM - 12:30 AM 3:45 AM - 12:30 AM
Landfall 5:15 AM - 10:30 PM 5:15 AM - 8:15 PM 8 AM - 4 PM
Lauderdale 4 AM - 2:30 AM 4 AM - 2:15 AM 4 AM - 1:45 AM
Lexington 5:15 AM - 6:45 PM 8 AM - 4 PM 8 AM - 4 PM
Lilydale 5:15 AM - 11:45 PM 3 AM - 1:45 AM 3 AM - 1:45 AM
Lino Lakes 5:15 AM - 6:45 PM 8 AM - 4 PM 8 AM - 4 PM
Little Canada 4 AM - 2 AM 5 AM - 2 AM 5 AM - 1:45 AM
Long Lake 5:15 AM - 6:45 PM 8 AM - 4 PM 8 AM - 4 PM

City Weekdays Saturday Sunday
Mahtomedi 5:15 AM - 10:30 PM 5:15 AM - 8:15 PM 5 AM - 1:45 AM
Maple Grove 5:15 AM - 10:30 PM 7:30 AM - 6 PM 7:30 AM - 6 PM
Maplewood 3:15 AM - 2 AM 3:30 AM - 2 AM 3:30 AM - 1:45 AM
Medicine Lake 5:15 AM - 9:45 PM 8 AM - 4 PM 8 AM - 4 PM
Mendota 4:45 AM - 11 PM 5:30 AM - 11 PM 5:30 AM - 9:30 PM
Mendota Heights 3 AM - 1 AM 3 AM - 1 AM 3 AM - 1:15 AM
Minneapolis 24 hours 24 hours 24 hours
Minnetonka 4:15 AM - 2:15 AM 4:45 AM - 2:15 AM 4:45 AM - 2:15 AM
Mound 5:15 AM - 8:45 PM 8 AM - 4 PM 8 AM - 4 PM
Mounds View 5 AM - 1 AM 5:15 AM - 12 AM 8 AM - 10:45 PM
MSP Airport 24 hours 24 hours 24 hours
New Brighton 4:15 AM - 2 AM  4:15 AM - 2 AM 4:15 AM - 1:45 AM
New Hope 5 AM - 12:15 AM 5:15 AM - 8:15 PM 5:15 AM - 7 PM
Newport 4:30 AM - 7:45 PM 5:15 AM - 8:45 PM 8 AM - 4 PM
North Oaks 5 AM - 7:30 PM 5:15 AM - 7 PM 5:15 AM - 7 PM
North St. Paul 4:45 AM - 1:15 AM  4:45 AM - 1:15 AM 5 AM - 12:45 AM

City Weekdays Saturday Sunday
Oak Park Heights 5:15 AM - 6:45 PM 8 AM - 4 PM 8 AM - 4 PM
Oakdale 3:15 AM - 1:45 AM 4:45 AM - 1:15 AM 5 AM - 12:30 AM
Orono 5:15 AM - 8 PM 8:15 AM - 8 PM 8 AM - 8 PM
Osseo 5:30 AM - 11 PM 5 AM - 7:15 PM 7 AM - 7 PM
Pine Springs 6 AM - 6 PM 8 AM - 4 PM 8 AM - 4 PM
Plymouth 5:15 AM - 10:45 PM 5:15 AM - 10 PM 5:15 AM - 8 PM
Prior Lake 5:15 AM - 9:15 PM 8 AM - 4 PM 8 AM - 4 PM
Richfield 3 AM - 2:45 AM 3 AM - 2:45 AM 3 AM - 2 AM
Robbinsdale 4:15 AM - 1:45 AM 4:15AM - 1:45 AM 4:15 AM - 12:45 AM
Rosemount 5:15 AM - 8:15 PM 8 AM - 4 PM 8 AM - 4 PM
Roseville 4 AM - 2 AM 4 AM - 2 AM 4 AM - 2 AM

City Weekdays Saturday Sunday
Savage 5 AM - 11:30 PM 6:30 AM - 10:30 PM 6:30 AM - 10:30 PM
Shakopee 5:15 AM - 8:45 PM 8 AM - 4 PM 7:30 AM - 4 PM
Shoreview 4 AM - 9:45 PM 5 AM - 8:15 PM 8 AM - 4 PM
Shorewood 5:15 AM - 6:45 PM 8 AM - 4 PM 8 AM - 4 PM
South St. Paul 4 AM - 2 AM 4:15 AM - 1:45 AM 4:15 AM - 1:45 AM
Spring Lake Park 4 AM - 1 AM 5:15 AM - 12 AM 5:15 AM - 10:45 PM
Spring Park 5:15 AM - 8:45 PM 8 AM - 4 PM 8 AM - 4 PM
St. Anthony 4:15 AM - 1:45 AM 4:15 AM - 2 AM 4:15 AM - 1:45 AM
St. Louis Park 3:45 AM - 2:30 AM 3:45 AM - 2:15 AM 3:45 AM - 2:15 AM
St. Paul 24 hours 24 hours 24 hours
St. Paul Park 4:45 AM - 1 AM 5 AM - 1:15 AM 5 AM - 12:15 AM
Stillwater 5:15 AM - 6:45 PM 8 AM - 4 PM 8 AM - 4 PM
Sunfish Lake 4:15 AM - 1:45 AM 4:15 AM - 1:45 AM 4:15 AM - 1:45 AM
Tonka Bay 5:15 AM - 8:45 PM 8 AM - 4 PM 8 AM - 4 PM
Vadnais Heights 5:15 AM - 7 PM 5:15 AM - 6:45 PM 8 AM - 4 PM
Wayzata 5:15 AM - 10:30 PM 5:15 AM - 9:30 PM 5:15 AM - 8 PM
West St. Paul 4 AM - 1:45 AM 4:15 AM - 1:45 AM 4:15 AM - 1:45 AM
White Bear Lake 4:45 AM - 1:15 AM 4:45AM - 1:15 AM 5 AM - 12:30AM
White Bear Township 4:45 AM - 1:15 AM 4:45 AM - 1:15 AM 5 AM - 12:15 AM
Willernie 5:15 AM - 6:45 PM 8 AM - 4 PM 8 AM - 4 PM
Woodbury 5 AM - 1:15 AM 5:15 AM - 1:15 AM 5:15 AM - 1:15 AM
Woodland 5:15 AM - 8 PM 8 AM - 4 PM 8 AM - 4 PM

SERVICE AREA MAPS: WEEKDAYS, SATURDAY & SUNDAY

FEDERAL & STATE SERVICE AREAS

Federal Americans with Disabilities Act (ADA) guidelines require that the Metropolitan Council provide Metro Mobility service within three quarters of a mile of any all-day, local, regular-route service: the federally-mandated ADA service area. The State of Minnesota requires that Metro Mobility serve the Transit Taxing District - the state’s mandated service area.
  • ADA Service Area – All trips that begin and end in the ADA-mandated service are a federally protected civil right. These trips must be scheduled when the reservationist receives the call. 
  • State Service Area - To accommodate as many requests as possible, trips that begin or end in the state-mandated service area will be placed on standby. More about the standby process.
  • Service Hours - Metro Mobility service hours are not the same for all communities. Hours of service are set based on regular-route service in each community and therefore may change. Customers will be given at least three months notification before Metro Mobility makes any reductions in service hours.
  • Scheduling Trips - You can request a trip from one to four days in advance. Reservations are taken seven days a week and 365 days a year from 6 a.m. to 5 p.m.

FEDERAL & STATE SERVICE AREAS LOOKUP FORM 

Use the form below to see if your planned trip is within the federally mandated ADA Service Area or the state Metro Mobility Service Area.


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  • Guaranteed trips
  • The area within 3/4 mile of all-day local regular route service.
  • Trips that begin and end in this zone are guaranteed and cannot be placed on standby.
  • Standby trips
  • Metro Mobility services the Transit Taxing District as established by the Legislature in March 2006.
  • Trips that begin or end outside of the ADA Service Area, but within the Metro Mobility Service Area will be placed on standby.

For information on service for specific locations, please call Metro Mobility customer service at 651-602-1111, TTY: 651-221-9886.


COMPLAINT AND CUSTOMER FEEDBACK FORM


CONTACT
METRO MOBILITY
SERVICE CENTER

 

Monday-Friday, 7:30 AM to 4 PM
Phone: 651-602-1111
TTY: 651-221-9886

Email: metromobility@metc.state.mn.us


BOOK YOUR
TRIP ONLINE

 

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