Frequently Asked Questions about Go-To Cards
My card is lost or stolen. What do I do?
Call 651.602.1111 (TTY 651.221.9886) to deactivate your card and request a replacement. If you received your card from an organization, notify your organization’s program administrator.
My card doesn’t work. What do I do?
Pay your fare in cash and call 651.602.1111 (TTY 651.221.9886).
Do I need to ask for a transfer if I plan on riding on regular-route service such as light rail?
You do NOT need to ask for a transfer when switching to a different route. Transfers are automatically embedded in your card for the value of your original ride. If you transfer to a route with a higher fare (i.e. Northstar), your card will cover the difference in fare as long as you have stored value.
If I don’t use the card for a while, will it still work?
Your card will stop working after two years without use. To replace your card, contact Metro Mobility Service Center at 651.602.1111 (TTY 651.221.9886).
Does my card have an expiration date?
Your card automatically expires at the same time your Metro Mobility certification period ends.
How do I take care of my card?
Cards are sturdy but sensitive. Keep your card in a protective wallet and DO NOT scratch, bend or punch a hole in your card. Protective pockets and lanyards are available by calling 651.602.1111 (TTY 651.221.9886).
How will my Go-To Card work with my county subsidy?
Many of the county social service programs already work with Metro Transit to provide Go-To cards for customers who use Metro Transit. They will follow the same process for Metro Mobility. Social workers who have specific questions should contact any of the Metro Transit Stores for additional information.
Can I pay more than one Metro Mobility fare at a time with my Go-To Card?
Cards can only be used once at each boarding. This means customers cannot use their cards to pay for both themselves and their guests. Guests need to pay with their own Go-To Cards or cash.
How will Go-To cards be credited if the driver is outside the half-hour window or you are on the bus for more than two hours?
Customers should contact the Metro Mobility Service Center at 651.602.1111 or MetroMobility@metc.state.mn.us any time they believe there is a discrepancy in what they were charged for their ride. Metro Mobility customer Service Staff will be able to review and adjust the charges.
Can my Metro Mobility ID function as a Go-To Card?
Yes. The Metro Mobility Service Center can send you a Metro Mobility ID equipped with Go-To functionality. However, if you would rather use a separate Go-To Card you are free to do so.
Metro Mobility Service Center
390 Robert Street North, St. Paul, MN 55101