Under the Americans with Disabilities Act, Metro Mobility is required to provide service that is comparable to the service offered by the region’s all-day, local, regular-route bus and train system. Specifically, we must provide the federally mandated service within three-quarters of a mile of any all-day, local bus or rail route in the Twin Cities with similar hours of availability.

When the regular route transit system is updated with new routes or trips times, Metro Mobility does the same to align our service with those changes. Staff have worked to make updates to match areas where there’s been a service expansion or reduction.

Metro Mobility has already put the most recent ADA service area and service hour expansions in place. Current maps and service hours are located at Trip Providers, Areas & Hours.

Service area reductions

Metro Mobility’s service area is changing in September. With these changes, some trips that aren’t currently on standby may be in the future.

Service area maps, effective Sept. 3, 2024:

• New weekday service area map (PDF)
• New Saturday service area map (PDF)
• New Sunday service area map (PDF)

Riders in these areas will still have access to Metro Mobility service. For customers who have booked a trip to or from an affected area, after Sept. 3 some of those trips could go on standby. With standby trips, you book as usual, but a reservationist will contact you the day before your ride to confirm your trip and give you your pickup time.

This service adjustment may affect areas within the following zip codes:

Preview trips in the federal & state service areas look up form

The September service area interactive map changes are previewed below and will be live during the six-month notification period so riders can test their trips. We understand that changes to the system can be an adjustment for our riders. Our goal remains to provide the most efficient and effective service throughout the region.