My card is lost or stolen. What do I do?
Contact Metro Transit at 612-373-3333 to deactivate your card and request a replacement. If you received your card from an organization, notify your organization’s program administrator.
My card doesn’t work. What do I do?
Pay your fare in cash and call Metro Transit at 612-373-3333.
Do I need to ask for a transfer if I plan on riding on regular-route service such as light rail?
You do NOT need to ask for a transfer when switching to a different route. Transfers are automatically embedded in your card for the value of your original ride. If you transfer to a route with a higher fare (such as Northstar), your card will cover the difference in fare as long as you have stored value.
If I don’t use the card for a while, will it still work?
Your card will stop working after two years without use. To replace your card, contact Metro Mobility Service Center at 651-602-1111 (TTY 651-221-9886).
Does my card have an expiration date?
Your card automatically expires ten (10) years from the day it has been initialized; any remaining value can be transferred to a new card.
What happens if my Go-To Card doesn’t have enough value to pay the fare?
Let’s say you have $2.50 remaining on your Go-To Card and board a bus with a fare of $3.50. When you touch your card to the reader, it will deduct the fare, leaving the card with a negative balance: $1. When you add value to the card, the $1 you owe will be deducted from the amount added to your card.
Note: Even with a negative balance, a transfer will be embedded on your Go-To Card, so you can complete your trip. After the transfer expires, you will not be able to use your Go-To Card again until you add value.
Transit Link Service Center
390 Robert Street North, St. Paul, MN 55101