TRANSIT LINK SERVICE DETAILS

Service areas and hours, pickups and transfers, passengers and assistance

Areas, hours, holidays, ride length limit Responsibilities & expectations Pickups & transfers Children, packages, animals, bicycles ADA customers, assistance & assistive devices Feedback, concerns, lost items

AREAS SERVED

ANOKA/RAMSEY: All of Anoka County and the Ramsey County communities of Arden Hills, Falcon Heights, Lauderdale, Mounds View, New Brighton, Roseville, St. Anthony, and Shoreview.
CARVER/SCOTT: All of Carver and Scott counties
DAKOTA: All of Dakota County
HENNEPIN: All of Hennepin County
RAMSEY/WASHINGTON: All of Washington County and the Ramsey County communities of Gem Lake, Little Canada, Maplewood, North Oaks, North St. Paul, St. Paul, Vadnais Heights, White Bear Lake, and White Bear Township.

HOURS

Transit Link service is available from 6 a.m. to 7 p.m., Monday through Friday. NOTE: 7 p.m. is the latest possible scheduled drop-off time.

Transit Link Service Areas & Transit Hubs. LINK to larger PDF map.

Transit Link Service Areas & Transit Hubs Map. LINK to larger PDF map.

SEASONAL SERVICE

November to March - Trip origins and destinations must be more than ¼-mile from regular transit.
April to October - Trip origins and destinations must be more than ½-mile from regular transit from to be eligible for Transit Link.

NO HOLIDAY SERVICE

There is no service on Thanksgiving Day, Christmas Day, and New Year’s Day.
Standing orders will be canceled, unless the passenger requests otherwise, on Memorial Day, Independence Day, Labor Day, and the day after Thanksgiving Day.

RIDE LENGTH LIMIT

Transit Link will not provide rides shorter than the seasonal walking distances: ¼-mile from November– March, and ½-mile from April - October.

RESPONSIBILITIES & EXPECTATIONS

Transit Link riders must:

Be ready to board within 3 minutes of the scheduled pickup
Show courtesy and respect to other customers
Comply with safety rules and service requirements
Refrain from eating or drinking on the bus.

Transit Link riders can expect:

A safe and reliable “curb to curb” shared ride with other customers who may be picked up and dropped off during your ride.
Courteous and professional customer service staff
Professional, well-trained drivers with identification badges who are appropriately dressed and groomed
A properly maintained vehicle free of smoke and litter.

PICKUPS

Transit Link drivers will arrive within 30 minutes of the scheduled pickup time. For example, if the scheduled pickup time is 1 p.m., the vehicle will arrive between 1 p.m. and 1:30 p.m., and will be considered “on time” within that timeframe.
Passengers have 3 minutes to board the bus once it arrives. After that, the bus will depart, and the passenger will be considered a no-show. If a customer skipped the outgoing ride (a no-show), but still needs the return ride, the customer must call Transit Link to let staff know the return ride is still needed.
If the vehicle arrives more than one hour after the scheduled pickup time, the ride will be free.

TRANSFERS

Customers may transfer between Transit Link and other transit services within the metro area. Transit Link passengers will transfer to regular route transit at transit hubs and park-and-ride facilities with ample lighting, frequent regular route service, and shelter facilities, such as Brooklyn Center Transit Center, Cottage Grove Park and Ride, Foley Boulevard Park and Ride, Mall of America, Maplewood Mall, Ridgedale Mall, Rosedale Mall, and Sun Ray Shopping Center.

For example, a customer going from Shoreview to downtown Minneapolis may take Transit Link to a transit center, such as Rosedale, and ride the rest of the way on a regular route.

Map of all Service Areas and Transit Hubs (pdf).

CHILDREN

One adult may bring up to four children on the bus. Children younger than 4 or weighing 40 pounds or less must be in a car seat. Adults are responsible for providing and properly securing the child’s car seat. Children age 10 and older are welcome on Transit Link unaccompanied by an adult, but an adult must schedule the ride.

PACKAGES

Customers may bring up to four grocery-sized bags and request driver assistance. Drivers are not allowed to provide any further assistance, both for their safety and the safety of the customer.

ANIMALS

Service animals, including therapy animals, are always welcome on Transit Link. The animal must be under the customer’s control throughout the trip, and while boarding and exiting. Drivers or other passengers may not control the animal at any time. Service animals may sit on the floor or in the customer’s lap. Service animals may not sit in a passenger seat. Customers may bring pets on Transit Link buses if there is space and the animal is properly caged.

BICYCLES

Bikes are welcome on all Transit Link buses. Customers are responsible for ensuring bikes are safely stowed.

ADA-CERTIFIED CUSTOMERS

Transit Link is public, dial-a-ride transit. It is NOT Metro Mobility. All Transit Link vehicles are equipped with lifts that meet or exceed the minimum ADA requirements, so ADA-certified customers may use Transit Link to connect to the Metro Mobility service area.

CUSTOMERS NEEDING ASSISTANCE

ADA-certified customers using Transit Link outside the Metro Mobility service area may request door-to-door assistance. Customers should request additional assistance when scheduling a trip.

Customers needing assistance with a mobility device or any other type of specialized assistance must bring a personal care attendant. ADA-certified passengers may bring one personal care attendant. One attendant is allowed for each ADA certified rider. When scheduling a ride, let the reservationist know if a care attendant will be riding with you.

ASSISTIVE DEVICE LIMITATIONS

Safety guidelines: Transit Link vehicles cannot accommodate devices greater than 30 inches wide (or) 48 inches long (or) 600 pounds combined weight of the passenger and device. Failure to follow these guidelines may result in a disciplinary suspension, a mandate to be accompanied by a personal care attendant (PCA), or loss of Transit Link service.

FEEDBACK & CONCERNS

Comment cards are available on all Transit Link buses. Comments about service may also be submitted via email to [email protected]. Staff will investigate and respond within five business days.

If you have a complaint about service, please contact the service provider at 651-602-5465. Customers can expect to receive a response within two business days.
If the service provider does not sufficiently resolve a concern, please call Transit Link at 651-602-LINK (5465) and press “9” to leave a message in the customer voicemail box, or email us at [email protected].