Frequently Asked Questions about Go-To Cards
My card is lost or stolen. What do I do?
Contact Metro Transit at 612-373-3333 to deactivate your card and request a replacement. If you received your card from an organization, notify your organization’s program administrator.
My card doesn’t work. What do I do?
Pay your fare in cash and call Metro Transit at 612-373-3333.
Do I need to ask for a transfer if I plan on riding on regular-route service such as light rail?
You do NOT need to ask for a transfer when switching to a different route. Transfers are automatically embedded in your card for the value of your original ride. If you transfer to a route with a higher fare (i.e. Northstar), your card will cover the difference in fare as long as you have stored value.
If I don’t use the card for a while, will it still work?
Your card will stop working after two years without use. To replace your card, contact Metro Mobility Service Center at 651.602.1111 (TTY 651.221.9886).
Does my card have an expiration date?
Your card automatically expires ten (10) years from the day it has been initialized; any remaining value can be transferred to a new card.
What happens if my Go-To Card doesn’t have enough value to pay the fare?
Let’s say you have $2.50 remaining on your Go-To Card and board a bus with a fare of $3.50. When you touch your card to the reader, it will deduct the fare, leaving the card with a negative balance: $1. When you add value to the card, the $1 you owe will be deducted from the amount added to your card.
Note: Even with a negative balance, a transfer will be embedded on your Go-To Card, so you can complete your trip. After the transfer expires you will not be able to use your Go-To Card again until you add value.
Transit Link Service Center
390 Robert Street North, St. Paul, MN 55101