Application Process Frequently Asked Questions

Have questions that are not addressed here? Contact Human Resources at 612-349-7558.

Application process

Q: Does the Metropolitan Council accept paper applications?
A: No. You must complete the application process using the Metropolitan Council’s online system. You can use your LinkedIn or Facebook accounts to populate portions of the application, but you must check for accuracy and answer supplemental questions.

Q: If I attach a resume, do I need to complete the application?
A: Yes. In order for your application to be considered, you must fully complete all sections of the application, even if you have similar information in your resume. The application is the primary source of information in determining whether a candidate meets the qualifications of a position. It has fields for information that may not be clearly indicated on your resume and may further reflect your qualifications for a position.

Q: Is it okay to write “see resume” in response to a section of the application or supplemental question?
A: No. You must provide full responses to all supplemental questions to be considered for the position.

Q: Does unpaid volunteer experience count toward the work experience requirement indicated in the minimum qualifications?
A: No. While your volunteer experience is valuable, only paid, full-time equivalency work experience counts toward the work experience requirement indicated in the minimum qualifications.

Q: When is my application due?
A: All online applications must be submitted no later than 11:59 PM CST on the closing date for the position.

Q: What do I do if I need an accommodation?
A: If you have a disability and would like to request an accommodation during the selection process, please contact the Human Resources Department at 612-349-7558.

Q: Do military veterans get preference points?
A: Eligible veterans who wish to claim veterans' preference may receive additional points after the oral exam score. To be eligible for veteran preference points, you must submit a copy of your DD-214 showing years of service and type of discharge in order to be considered for veterans' preference. This must be done as part of the application process before the job posting closes.

Application status

Q: Can I apply for more than one job at a time?
A: Yes. You may select multiple positions by clicking in the box to the left of the job title of the jobs you are interested in and then clicking "Apply Now." The same application information will be submitted for each position selected.

Q: I submitted an application for a position, but now I want to update and/or change my information. How do I do that?
A: Applicants may resubmit an application anytime before the closing date (as stated on the job posting) and 24 hours after a previous submission. The application submitted most recently will be considered. Update your contact and personal information anytime by going to your NeoGov account; click on your name at the top right of the screen, select “Profile” from the drop down menu, and update your information as needed.

Q: If I have saved an application as a draft, can I submit it after the position has closed?
A: No. We cannot accept applications after a position is no longer open for application. Please write down the application closing date and time for each position you are applying for and make sure you submit your completed application by that date and time.

Q: How and when will I be notified of my application status?
A: To confirm that your application has been received, go to your NeoGov account. Each application you have submitted is indicated with an asterisk (*). When your application has been reviewed, you will receive an email notice of the status of your application. Our review process can take up to several weeks to complete, so please be patient — you will eventually receive notice of your application’s status. To ensure you receive email notices from the Metropolitan Council, set your email filter to accept email from the Metropolitan Council and GovernmentJobs.

NeoGov account management

Q: I registered with the online (NeoGov) application system, but I can’t remember my username or password. Can you tell me what it is?
A: Click the “Login Help” link on the Careers page to request that your username or password be sent to the email address you previously provided in your profile. If you did not provide an email address in your profile, you will need to call the Human Resources Department and request that they update your profile with your email address. Once your profile is updated, you can request your username or reset your password on the Careers page by clicking the "Login Help" link. The Human Resources Department does not have access to view or update usernames or passwords.

Q: When I try to access the application, I get an error message that will not allow me to see the page. What can I do?
A: Try closing your web browser and then opening it again. After you re-open the browser, delete your temporary internet files and cookies. To do this, on your browser’s toolbar click “Tools,” then “Internet Options.” In the “Temporary Internet Files” section, click “Delete Cookies” and “Delete Files.” After you have completed these tasks, you should be able to access the application. If you are still having problems, contact your systems administrator or Internet service provider, as they may have a firewall installed that is preventing you from viewing our page.

Q: I previously created a NeoGov applicant account, but now I am having problems logging in. What can I do?
A: First, go to to reconnect to your account (select “Sign In” located at the very top right of your screen). Reset your username and/or password, or select “Help and Support” as needed. If you have further issues, please contact NeoGov directly at 1-855-524-5627. Our Human Resources Department does not have access to view or update applicant user information. Once you have successfully re-established your username and password, go to the Council’s Job Openings list, select the position you want to apply for, and complete the application process.

Have questions that are not addressed here? Contact Human Resources at 612-349-7558.