Early arrival: You do not have to board the vehicle until the scheduled pickup time, even If the vehicle arrives early. However, you may board the vehicle before the scheduled pickup time if you’re ready and want to reach your destination sooner.
Animals: Service and / or therapy animals are always welcome. Please contact Transdev directly to let them know you’ll be traveling with a service animal. You must be able to control the animal throughout the trip and while boarding and exiting. Drivers are not allowed to control the animal at any time. Service animals should sit on the floor or in the rider’s lap. Service animals may not sit in a passenger seat.
You can bring a pet, but only if there is space on the vehicle and the pet is in a carrier.
Packages: You may bring up to four grocery-sized bags or equivalent-sized packages if they fit in the area around you without taking the space of any other rider. A small folding grocery cart for convenience is also acceptable. Personal care attendants are not allowed additional packages. Drivers will assist riders with loading and unloading packages, but they are not permitted to assist riders with their packages beyond the first door of any building.
Severe Weather: In rare cases of severe weather, Metro Move may temporarily suspend service for trips from riders’ homes and focus on safely returning riders in the community back home. Metro Move will post any decision to suspend service due to severe weather and broadcast through this website, email, and social media [link Met Council accounts here].
Winter weather can cause delays in travel, even for Metro Move. During bad weather, our priority is to keep our customers and drivers safe. So, as you prepare for your scheduled ride, here are some smart steps to keep your trip safe and secure:
- Keep walkways clear of snow and ice. Metro Move drivers will not pick you up if there is not a clear pathway and safe access to get you to the bus.
- Be ready for delays. On winter weather days when roads and traffic are backed up, some delays are unavoidable. While we always strive to be on time, be prepared for your bus to arrive a little later than normal.
- Dress for the weather. Although the ride will be warm, your trip to and from the bus may not be. Put on your winter gear – even a short wait can be dangerous if you’re not dressed for the weather.
- Consider rescheduling your ride. When extreme winter conditions exist, it is always safest to stay where you are. If it’s not a necessary trip, consider making it another day when the weather improves.
Mobility Devices:
Drivers receive extensive training in how to assist passengers, properly secure wheelchairs and scooters, and safely operate the motorized lifts. Metro Move buses have lifts, our sedans do not.
All Metro Move lifts can accommodate mobility devices up to 30 inches wide and 48 inches long. Metro Move lifts can handle about 800 pounds.
For your safety, your mobility device should be in good condition, especially the brakes. For the safety of other passengers, the driver may refuse to transport a passenger whose mobility device is not properly maintained.
Safe Path of Travel: Metro Move drivers can escort passengers from the vehicle to the first door of the building. When there is not a safe and accessible path of travel, the driver might refuse to accompany a customer. Please keep your sidewalks, ramps, and steps in good repair.
If you need help on steps, the steps must provide safe and adequate clearance of at least 30 inches (width) x 7.5 inches high (rise) x 10 inches deep (tread). The steps should be in good repair and not obstructed by plants, toys, or other objects.