Give the people you serve what they want – more choice.
People with a BI, DD, or CADI waiver have a new, safe, and easy-to-use option to reach important destinations that connect them to their communities, including services, resources, and jobs almost anywhere in the seven-county metropolitan region. Even better, if they’re current Metro Mobility riders they can choose which of the two services they want to use on any given day.
A different service can make a big difference
Metro Move offers a wide range of unique features, making it the only public transportation service of its kind, including:
- Fare-free boarding. All costs are paid through the waiver program and lead agency.
- A large service area with consistent and long hours of operation.
- No standby trips. Standing orders in the service area are guaranteed.
- Regionally operated by a single provider so there’s only one number to call for service requests and issues.
- First-door through first-door escort.
- Governed by Minnesota Department of Transportation’s Special Transportation Services through the Minnesota Department of Human Services
How it works
We wanted Metro Move to be easy for you to use, too. The process to authorize service and schedule trips is straightforward:
- Customer makes an informed choice about transportation options.
- Customer or caregiver completes service request form.
- Completed request form is submitted to Metro Move for consideration.
- Metro Move communicates with customer about transportation request details.
- If Metro Move can accommodate the individual’s trip request, Metro Move submits the service authorization request to the appropriate county lead agency.
- Once lead agency issues a service authorization for Metro Move, we will contact the customer about the service start date.
- Customer will contact Metro Move service provider with any necessary service changes, including service cancellations
Minor changes to service schedules, including individual trip cancellations, can be made by contacting Transdev, the service delivery provider, directly at 651-602-1444.
Please contact Metro Move for more significant changes, such as changing the day of the week of a standing order or discontinuing service. Call 651-602-1900 or email [email protected].
Waiver-eligible destinations
Metro Move serves waiver-eligible riders when they need transportation to approved waiver services – community services, activities, and employment.
Standing orders
A standing order automatically schedules trips going from the same origin address to the same destination address at the same day of the week, at the same time of day, and at least one day a week. How it works