Metro Mobility Facts
Improving mobility for people with disabilities
Metro Mobility, a service of the Metropolitan Council, is public transportation in the Twin Cities metro area for certified riders who are unable to use regular fixed-route bus service due to a disability or health condition. Certification is based on criteria established by the federal Americans with Disabilities Act (ADA).
Metro Mobility is a door-to-door service. Drivers must ensure that riders get from the entry door at their pickup location to the first entry door at their destination. Riders who need additional assistance when they reach their destination may bring a personal care attendant with them at no charge.
The service is complementary to public fixed-route transit service. Metro Mobility operates in communities and at times when public fixed-route transit service is available.
Service provided more than 2.2 million rides in 2016
Metro Mobility operates 365 days a year. On an average weekday, Metro Mobility provides about 7,450 rides; one-third of those are for people who use wheelchairs or other mobility devices. In 2016, the program provided a total of 2.23 million rides to more than 20,000 active users certified for Metro Mobility service.
Metro Mobility provides two types of service:
- Demand service for people who call for rides or have standing orders.
- Agency service for clients of agencies who travel to daytime training and rehabilitation centers, extended employment, or adult day-care centers.
The Council contracts with multiple providers for Metro Mobility service. The demand-service fleet includes 350 accessible vehicles and 40 sedans.
The ADA mandates many service parameters for Metro Mobility’s paratransit service. Parameters include service area, response time, days and hours of service, advance scheduling limits, capacity constraints, and fares.
Metro Mobility’s service area includes Minneapolis, Saint Paul, and nearly 90 adjoining suburbs. Contracted providers serve all communities that fall within the 2006 transit taxing district.
How Metro Mobility is funded
In 2015, Metro Mobility received $49.1 million in state and federal support, and fares and a small amount of advertising generated $7.7 million. The average subsidy per trip in 2015 was $24.28, down from $24.87 a year earlier. Restructured service and lower fuel prices contributed to the decrease.
The Metropolitan Council sets policy to ensure that Metro Mobility services comply with state and federal requirements, and also staffs and manages the Metro Mobility Service Center. The service center evaluates ADA-eligibility application/recertification packets, certifies eligible riders, provides customer service support, and manages and oversees the overall program.
Applying for service
To determine eligibility for service, Metro Mobility requires a completed ADA Paratransit Application/Recertification Packet, available to download from the Metro Mobility website, or by calling 651-602-1111 (TTY 651-221-9886). After the service center receives all required information, certification may take up to 21 days.
Certified riders receive an ADA identification number they must provide when they schedule a ride. Within 90 days following certification, riders must visit the Metro Mobility Service Center to obtain their Metro Mobility photo identification card. The service center is housed at the Metropolitan Council’s administrative offices at 390 Robert St. N. in downtown St. Paul.
Metro Mobility service guide available
The Metropolitan Council publishes a Metro Mobility Service Guide (pdf) available in print format and online. The comprehensive guide covers safety, reservations, fares, scheduling, supplemental services, eligibility, and other important information about Metro Mobility service. To order a free print copy, call the Council at 651- 602-1140 or visit the Metro Mobility website to download online.