Metro Mobility


Alert iconAlert: Mall of America pickup/dropoff site change

The Metro Mobility stop at the Mall of America has moved to the north entrance by the JW Marriott Hotel (PDF). The north entrance will be used until construction of the new mall transit station is complete in the fall of 2018.

About Metro Mobility

Metro Mobility is a shared public transportation service for certified riders who are unable to use regular fixed-route buses due to a disability or health condition. Rides are provided for any purpose.

Fares increased Oct. 1, 2017

On October 1, 2017, Metro Mobility fares changed.  Off-peak fares are $3.50; peak fares are $4.50. A $.75 distance surcharge applies to non-ADA trips that are 15 miles or longer. Metro Mobility accepts cash or Go-To cards with stored value. Metro Passes, 31-Day Passes, and other passes are not accepted.


Federal Americans with Disabilities Act (ADA) guidelines determine eligibility. People are generally eligible if

  • They are physically unable to get to the regular fixed-route bus,

  • They are unable to navigate regular fixed-route bus systems once they are on board, or

  • They are unable to board and exit the bus at some locations.

See Metro Mobility eligibility guidelines.

Applying for service

A completed ADA Paratransit Application Form is needed to determine eligibility for service. The form has two parts:

  • An application form designed to assess a person's ability to use the regular fixed route bus service

  • A professional verification form completed by a health care provider

Both completed forms must be submitted together to process the application.

Download the two-part Application Form (pdf), or call Customer Services at 651.602.1111 to have a form sent to you.


Call Customer Services at 651.602.1111 (TTY 651.221.9886) between 7:30 a.m. and 4 p.m., Monday through Friday