5/27/2025 & 5/29/2025 You Are Invited! Metro Mobility 2025 Spring Conversation

Metro Mobility customers and advocates are invited to participate in a gathering online or in-person to provide input and engage in a conversation about Metro Mobility service. Would you like to participate? You can do so by joining us online or in-person for one of the following.

Please choose one, registration is limited:

ONLINE: Tuesday, May 27, from 6:00 PM to 7:30 PM
Sign-up Link: Metro Mobility Event registration.
IN-PERSON: Thursday, May 29, from 10:30 AM to 11:45 AM
Sign-up Link: Metro Mobility Event registration.
LOCATION: Wilder Center, 451 Lexington Parkway N., St. Paul

1/1/2025 – 6/30/2025 Regular Route 1-Cent Fares

The free fare pilot for Metro Mobility-certified riders on regular route buses and trains has expired. Metro Mobility certified riders will now be able to ride any regular route transit bus or train for 1 cent. When boarding a bus or train platform, simply touch your Go-To Card to the card reader to pay your fare. 1-cent fares will apply on all regional transit provider routes: Metro Transit, Maple Grove Transit, Minnesota Valley Transit Authority, Plymouth Metrolink, SouthWest Transit.

POD Updates

Metro Mobility certified riders can take same-day rides with contracted private transportation companies at subsidized rates. These trips are not shared rides with other customers, they are premium direct rides straight from your origin to your destination and can be booked the same day.

Transportation Plus has been partnering with Metro Mobility for years to provide this service, and continues to do so. Metro Mobility riders can book POD rides directly with Transportation Plus by calling 612-888-8888. Rides can be booked online at tplusride.com, where an app can also be downloaded.

We also have a new POD provider! We are pleased to offer POD rides through a partnership with Carepool effective immediately. Metro Mobility riders can book POD rides with Carepool directly by calling 612-284-5204. Metro Mobility riders can pre-register with Carepool at their website: www.carepool.us. A Carepool app is coming soon.

Of course, all POD providers can accommodate wheelchairs, scooters and service animals. If you have questions about the POD program, feel free to reach out to the Metro Mobility Service Center at 651-602-1111 or [email protected].

Metro Mobility

Metro Mobility is a shared ride public transportation service for certified riders who are unable to use regular fixed-route buses due to a disability or health condition. Trips are provided for any purpose. Read about our regional commitment to Metro Mobility.

ELIGIBILITY & CERTIFICATIONS

You'll need to complete a two-part Application/Certification form to get started. See eligibility guidelines and the application form.

TRIP PROVIDERS, AREAS & HOURS

Three companies transport riders, based on the rider's home address. See trip providers, service areas and hours of service.

SCHEDULING TRIPS

How to request and cancel trips, set up standing orders and standby trips. See guidelines to ensure uninterrupted service.

RIDING METRO MOBILITY

What to expect from us, and what we expect of you. How to ride and avoid service interruptions. Learn about Supplemental Services and alternatives to Metro Mobility.

PAYING FOR TRIPS

Peak and Nonpeak fares, holiday fares, and downtown fare zones. Pay for trips with cash (exact change required) or with stored-value electronic Go-To cards.

PREMIUM ON DEMAND

Premium on Demand trips provide a faster same-day trip directly to your destination. Trips are in taxis and are NOT shared. Metro Mobility pays up to $20 of the fare.

Download the free iHail app on the Apple App store or Google Play store.

BUS & RAIL TRIP PLANNER

As an alternative to Metro Mobility, you can plan trips via fixed-route bus or train using Metro Transit's interactive Trip Planner tool.

Through 2024, Metro Mobility certified riders will be able to board any Metro Transit regular route bus or train for free. When boarding a bus or train platform, simply touch your Metro Mobility ID on the Go-To card reader for your free ride.

This tool provides options to specify less walking or display only routes which provide wheelchair access. Select your preferences to begin planning.

Walking Distance

Trip Type

Wheelchair Access

Yes

Go to Trip Planner

SCHEDULE A
TRIP WITH
YOUR PROVIDER