Metro Mobility

Metro Mobility computer software issues that affected ride scheduling have been addressed. We continue to monitor the service closely and urge you to watch for any updates on the Metro Mobility home page at metromobility.org.
 
We sincerely apologize for the inconvenience and thank you for your patience.
 
Customers with questions or concerns may contact the
Metro Mobility Service Center at 651. 602.1111 or metromobility@metc.state.mn.us.

Updated 4-25-17 at 7:00 pm

About Metro Mobility

Metro Mobility is a shared public transportation service for certified riders who are unable to use regular fixed-route buses due to a disability or health condition. Rides are provided for any purpose.

Eligibility

Federal Americans with Disabilities Act (ADA) guidelines determine eligibility. People are generally eligible if

  • They are physically unable to get to the regular fixed-route bus,

  • They are unable to navigate regular fixed-route bus systems once they are on board, or

  • They are unable to board and exit the bus at some locations.

See Metro Mobility eligibility guidelines.

Applying for service

A completed ADA Paratransit Application Form is needed to determine eligibility for service. The form has two parts:

  • An application form designed to assess a person's ability to use the regular fixed route bus service

  • A professional verification form completed by a health care provider

Both completed forms must be submitted together to process the application.

Download the two-part Application Form (pdf), or call Customer Services at 651.602.1111 to have a form sent to you.

Questions?

Call Customer Services at 651.602.1111 (TTY 651.221.9886) between 7:30 a.m. and 4 p.m., Monday through Friday