STANDING ORDERS
A standing order automatically schedules trips for you. You can request standing orders for routine trips going from the same origin address to the same destination address at the same day of the week, at the same time of day, and at least one day a week. Unfortunately, we cannot grant all standing order requests. The Metro Mobility Service Center limits the number of standing orders to ensure that there is room on the system for customers who have trip needs that change from week to week. Preference will be given to standing order trips that begin and end in the federal ADA service area.
Standing order trips will be considered for:
- Trips going from the same place to the same place at the same time on the same day of the week.
- Trips that will be consistent for at least six months.
- Customers who have not had their standing order canceled in the past year due to lack of use.
Customers are responsible for cancelling their standing order ride at least one hour before the scheduled time. All other Metro Mobility service rules apply to standing orders.
REQUEST A STANDING ORDER
Customers can request a standing order at any time by submitting a
Standing Order Request form (pdf) to the Metro Mobility Service Center. To
have the Standing Order Request form sent to you by fax or U.S. mail, contact the Service Center at 651.602.1111 or 651.221.9886 TTY. Standing orders are reviewed and approved monthly. Metro Mobility notifies customers about their newly approved standing orders by phone. Denial notices are mailed to the rider within 10 days after reviewing the requests.
Please send your completed Standing Order Request form to the Metro Mobility Service Center:
Standing order trips will NOT be provided on these holidays:
- New Year’s Day
- Memorial Day (observed)
- Independence Day (July 4th)
- Labor Day
- Thanksgiving Day and the Friday following
- Christmas Day
Customers with a standing order who need to travel on any of these days must contact their trip provider and directly schedule a ride up to four days in advance.
REMOVE A STANDING ORDER
Standing orders are reserved for people who travel regularly. Customers who cancel or no-show 20% or more of their standing order trips may have their standing order removed. Customers will have to wait for at least 12 months before Metro Mobility will consider their request for a new standing order.
PLACE A STANDING ORDER ON HOLD
If you don't need your standing order for a period of time, you can put your standing order on hold. A standing order can be placed on hold for as little as a week or up to 90 days per calendar year. To place your standing order on hold,
please contact your trip provider. Standing orders that are on hold longer than 90 days each year may be subject to cancellation.
CHANGE A STANDING ORDER
Whenever possible, providers will attempt to accommodate requested changes to a Standing Order.
To request a change, complete a Standing Order Change Form (pdf).
CANCELLING TRIPS
If you don't need your scheduled trip, please call in as soon as possible to cancel it. This will allow other passengers to use that time slot and space. If you do not cancel your scheduled trip at least one hour before the schedule pickup time, it will be counted as a No Show, which could result in a suspension of service.
LANGUAGE LINE
Metro Mobility uses Language Line Solutions to assist customers with limited English proficiency.
Call your trip provider and they will connect an interpreter who speaks your language into the call.