Title VI of the Civil Rights Act of 1964

The Metropolitan Council ensures that no one who uses our services will be excluded from participation, denied benefits, or discriminated against while using these services on the basis of their race, color, or national origin.

The Office of Equal Opportunity is here to provide you with technical assistance, resources, guidance, and any other information you may need about Title VI.

What Is Title VI?

Title VI of the Civil Rights Act of 1964 is a federal law that protects individuals and groups from discrimination on the basis of race, color, and national origin in programs and activities receiving federal financial assistance. The Council receives federal financial assistance for many of our programs.

Title VI also forbids intentional discrimination as well as disparate impact discrimination. Disparate impact is the adverse effect of a practice that unintentionally, but still has a disproportionate affect on a group of people.

In addition to the Civil Rights Act of 1964, there are other laws that the Council must uphold.

On February 11th, 1994, President Clinton signed Executive Order 12898: Federal Action to Address Environmental Justice in Minority and Low-Income Populations. Its purpose is to focus federal attention on the environmental and human health effects of federal actions on minority and low-income populations. The goal of this Executive Order is to achieve environmental protection for all communities.

On August 11th, 2000, President Clinton signed Executive Order 13166: Improving Access to Services for Persons with Limited English Proficiency. The Council is required to examine the services we provide and identify any need for services to people who speak English as a second language.


How do I file a complaint?

If you believe you have been discriminated against because of your race, color, or national origin you may file a complaint in any of the following ways:

1. Download our Title VI Discrimination Complaint Form (pdf), fill it out, then e-mail, or mail to our Office of Equal Opportunity.

2. Write a written complaint; when you write out your complaint, you should include:

  • Your name, address and telephone number. If you are filing on behalf of another person, include your name, address, telephone number, and your relation to that person (for example, friend, attorney, parent, or other relative.)

  • The name of the agency, department, or persons you believe discriminated against you.

  • How, why and when you believe you were discriminated against. Include as much specific, detailed information as possible about the alleged acts of discrimination. 

  • The names of any person that the Metropolitan Council could contact for additional information to support or clarify your allegations.

    Your complaint must be signed and dated. You may e-mail or mail this written complaint to the Council’s Office of Equal Opportunity

3. You may also file a complaint directly with the Federal Transit Administration Office of Civil Rights. 

For help with the process, please see Fighting Discrimination; Your Guide to Title VI Complaints Brochure (pdf)

What happens when I file a complaint?

Once you have filed a complaint, the Council’s Office of Equal Opportunity will determine if it can investigate the issues you raised. The Council might not have the authority to process your complaint or the complaint might not meet the legal requirements.

The Council will notify you (the person making the complaint) in writing within 7 calendar days, if it can process the complaint. You will then have 10 calendar days to get in contact with the Council.

Within 60 calendar days, the Council’s will complete the final investigative report and a copy of the complaint will be forwarded to the appropriate Federal agency and to the persons involved in the complaint. 

If you (the person who filed the complaint) are not satisfied with the result, you may file a complaint with the Federal Transportation Administration.

Please note that a complaint may be dismissed for the following reasons:

  • The person making the complaint requests the withdrawal of the complaint.

  • The person making the complaint fails to respond to requests for additional information that is needed to process the complaint.

How do I find out more about Title VI?

The Council has a Title VI Plan (pdf), which is updated every 3 years. This plan explains how we prevent discrimination and disparate impact. It also explains how we meet the requirements given to us from the U.S. Department of Transportation.


The Council receives FTA funds that given to other governmental units who provide transit services. These governmental units are known as subrecipients. Some of our subrecipients are:

  • Minnesota Valley Transit Authority

  • Maple Grove Transit

  • SouthWest Transit

  • Plymouth Metrolink

  • Prior Lake (BlueXpress)

  • Shakopee Transit

Every 3 years each subrecipient is required to submit a Title VI Program to the Council. Their Title VI plan outlines the actions they are taking to fulfill their Title VI requirements. As of this time all subrecipient plans are up to date.


Other actions that need a Title VI analysis:

  • All fare changes

  • All major service changes as defined in the Council Title VI program document

  • Certain facility siting decisions

How does the Council assist those who speak English as a second language?

The Council has a Limited English Proficiency Language Assistance Plan (LAP (pdf) which plan explains how we provide meaningful access to our transit services for people who speak English as their second language.

How can I contact the Office of Equal Opportunity?

U.S. Mail:
560 6th Ave North
Minneapolis, MN

Phone: 651-602-1000 

E-mail: TitleVIComplaints@metc.state.mn.us