ADA and Accessibility

ADA 33 logo, 1990-2023 surrounded by a circle of red stars. Celebrate the ADA! July 26, 2023.An accessible Metropolitan Council is one that is inclusive of and learns from people with all types of abilities. The Met Council is committed to creating accessible environments throughout its buildings, services, policies, procedures, and practices.

Congress passed the Americans with Disabilities Act (ADA) in 1990 prohibiting discrimination against people with disabilities in areas such as employment, public accommodations, education, transportation, communications, and access to public services.

ADA public notice

In accordance with the ADA, the Metropolitan Council does not discriminate based on disability in its programs, services, activities, and employment practices.

Effective communication

Upon request, auxiliary aids and services for effective communication (such as a sign language interpreter, an assistive listening device, or print material in digital format) or modifications in programs, services or activities, will generally be made. Please contact the coordinator of the event, program, or service.

Modifications to policies and procedures

We will make reasonable modifications to policies and programs to ensure that people with disabilities have an equal opportunity to enjoy all its programs, services, and activities.

The ADA does not require the Metropolitan Council to take any action that would fundamentally alter the nature of its programs or services or impose an undue financial or administrative burden.

Title II ADA grievance procedure

If a person with a disability is unable to access a service or facility of the Met Council, they are encouraged to contact the ADA & Title VI Administrator, who will work with the individual to discuss the issue and explore options for improving access.

Our Title II ADA Grievance Procedure documents the process to file a disability-based grievance. After reviewing the procedure, if you would like to file a grievance, please fill out this Grievance Form. If you prefer to file a grievance in a different format, please contact the ADA & Title VI Administrator.

Cover image from the ADA Transition Plan.ADA Self-Evaluation and Transition Plan

We completed a self-evaluation of our facilities in 2019 to identify barriers to our programs and services for people with disabilities. The findings and actions to bring the Met Council into compliance are detailed in the 2022 ADA Transition Plan and Accountability Report (PDF). This plan will be updated annually as we work across our divisions to address the self-evaluation findings.


The ADA provides job applicants, as well as current and former employees, with certain protections and requires employers to make reasonable accommodations. If you are a prospective, current, or former employee and wish to file an employment discrimination complaint, please complete and submit the Employment Discrimination Complaint Form (PDF) and mail it to:

Office of Equal Opportunity
560 6th Ave North
Minneapolis, MN 55411

Employee-related reasonable accommodations

If you are an employee seeking reasonable accommodations, please contact your manager or occupational health, office of Human Resources.

Interpreters, translators, and other accommodations

To request an ASL or foreign language interpreter or other reasonable accommodations for Met Council events, email your request to [email protected].

Digital accessibility efforts

We are conducting accessibility testing and user-testing of our websites as well as an organization-wide digital accessibility assessment of our communication practices. This is a multi-year project that will work to ensure we improve our use of digital accessibility best practices across our programs and services.

Transportation Accessibility Advisory Committee

The Transportation Accessibility Advisory Committee (TAAC) advises the Met Council on management policies for public transportation services in the region from the perspective of riders with disabilities. Learn more about TAAC.

Contact us

Guthrie Byard
ADA and Title VI Administrator, Office of Equal Opportunity
[email protected]
Cyrenthia Jordan
ADA Title II Coordinator, Director of Office of Equal Opportunity
[email protected]