Metropolitan Council's ADA Grievance Procedure

This Title II ADA grievance procedure is established to meet the requirements of the Americans with Disabilities Act (ADA). The ADA provides comprehensive civil rights protections to persons with disabilities in the areas of employment, state and local government services, access to public accommodations, transportation, and telecommunications. Title II covers state and local government and any of its departments, agencies, or other instrumentalities.

The ADA mandates that individuals with disabilities shall not be excluded from participation in, denied the benefit of, or be subjected to discrimination under any program or activity.

This Title II ADA grievance procedure can be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs, or benefits by the Metropolitan Council.


Process for filing a Title II ADA grievance

Please submit your grievance by filling out the grievance form below or in writing. All written grievances should be mailed to:

Office of Equal Opportunity
560 6th Ave North
Minneapolis, MN 55411

The relevant department(s) will be notified of the grievance and will work with the complainant to resolve the issue. A response will be shared with the complainant and will explain the position of the Met Council and offer options for substantive resolution of the complaint. If the response by the Met Council does not satisfactorily resolve the issue, the complainant may appeal the decision. The Met Council will meet with the complainant to discuss the complaint and possible resolutions before responding with a final resolution.

Submit a grievance

Fields with an asterisk (*) are required.



Please include your street address if you would like us to respond via postal mail.

Please include your phone number if you would like us to respond by phone.



Have you filed a complaint with another agency? *