Housing Choice Voucher Waiting List Frequently Asked Questions

Answers to questions about the waiting list for the Housing Choice Voucher Program

When does the list open?
The list opens at 8 am on Wednesday, June 12 and closes at 12:00 pm on Tuesday, June 18. The order the applications are received has no influence on whether you are selected for the list. Every application received has the same chance of being selected for the lottery.

What are the hours the website will accept applications?
The website will accept applications 24 hours per day during the opening. However, the system will shut down at 12:00 PM on June 18. If you are in the middle of an application and you hit submit after 12:00 PM, it will not be accepted.

Do I have to apply separately for the 3 different lists?
Yes. Although Metro HRA, St. Paul public housing, and Minneapolis public housing all have open waiting lists, you need to apply to all three lists using the website address in the notice. All three agencies will have separate random drawings for waiting list placement.

Can I use my smart phone to apply?
Yes, you are welcome to use any device with internet access, including smart phones.

I don’t have internet access at home. Where can I go to complete the application?
If you don’t have access to the internet through a smart phone or tablet, you can go to your local library or make an appointment to come to the HRA offices to received assistance. Call 651.602.1428.

I need help. Can I complete my application over the phone?
No, you cannot apply by phone. You are welcome to come into our office during regular office hours, and we will have a staff person available to assist you. Call 651.602.1428 to make an appointment.

I don’t have transportation to get to your office.
Do you have a family member, neighbor, friend, or access to public transportation? Unfortunately, we do not provide transportation.

Can someone else sign up for me?
If you are comfortable having someone provide the required information, you may. But be advised that by hitting the submit button on the application you are certifying that all the information being provided is true and complete.

If my kids live with me and they are 18 years or older, do I have to include their income?
Yes.

What information should I have with me to apply?
You should have the names, dates of birth and social security numbers for all household members that are going to be living with you. There will be a section for general income information. However, all related information will need to be verified upon selection, so you can correct information later if necessary.

I don’t have an address of where I am living, I am homeless.
You will have an option to provide the Metro HRA with an address for mailing purposes. You can also use General Delivery along with city and zip code or a PO box.

What other language types does your application support?
The online application will be available through Google Translate in 60 different languages.

Are there interpreters available to help complete the application?
Yes, you will need to set up an appointment to come into our office and we will have an interpreter here to help you. Call 651.602.1428 for assistance.

I am already on the waiting list. Why are you opening the list before my name has come to the top?
We are nearing the end of the waiting list so will need to have more applicants once the existing list is exhausted. If you think you were on the waiting list, check your status by logging into www.assistancecheck.com.

I am nervous about putting my information on this site. How do I know it’s secure?
The website is protected using industry-standard SSL (Secure Socket Layer) technology and is hosted on dedicated servers in a secure data center. All sensitive data and personally identifiable information, including Social Security Numbers, are encrypted.